Client testimonials for Persana

Client Experiences

What HR Teams Say About Working With Us

Honest accounts of how Singapore HR teams have used our engagements — and what they found useful, and sometimes challenging, along the way.

Back to Home

85+

Completed engagements

4.9

Average satisfaction score

93%

Clients who engaged again

100%

Deliverables on time

Client Reviews

From HR Teams Across Singapore

"We came in expecting a data dashboard. What we got was a structured conversation about the questions we were actually trying to answer — and a report that our CHRO could present directly to the board. That shift in framing made all the difference."

SL

Siew Lin Pang

Head of People Analytics · Financial Services, Singapore

February 2025

"The HR Data Quality Assessment was a useful reality check. We had assumed our data was in reasonable shape. The findings showed us three specific areas where gaps were going to create problems if we tried to move forward with analytics. Knowing that saved us from a frustrating few months."

RN

Ravi Nair

VP Human Resources · Technology Group, Singapore

January 2025

"The recruitment review was thorough. I appreciated that the team was direct about where AI tools would not actually improve our process — rather than just recommending adoption across the board. That kind of honest assessment is what we needed from an external perspective."

AT

Amanda Toh

Talent Acquisition Lead · Regional Retail Group, Singapore

January 2025

"What I valued most was the walkthrough session. We had read the report, but having Persana walk us through the findings and push back on some of our initial interpretations was where the real value was. It changed how we thought about a couple of the recommendations."

KY

Kelvin Yeo

Chief People Officer · Logistics Company, Singapore

February 2025

"We are a small HR team and were cautious about whether an external engagement would give us anything we could actually act on within our constraints. The data quality assessment was well-scoped and the recommendations were prioritised in a way that acknowledged our capacity. We have already worked through the top two items."

MJ

Mei-Ling Joo

HR Manager · Healthcare Services, Singapore

December 2024

"The talent analytics engagement helped us see patterns in attrition that we had been explaining away anecdotally for over a year. The structured analysis showed us clearly where the risk was concentrating and why. We are still working through the implications, but we are finally having the right conversation."

DF

Daniel Foo

CHRO · Professional Services Firm, Singapore

January 2025

Success Stories

Selected Case Summaries

A closer look at three engagements — the context, what we did, and what it led to.

Case Study 01 — Financial Services, 400+ Employees

Understanding Attrition Patterns in a Restructuring Context

Challenge

The HR team was losing experienced staff at an elevated rate and receiving conflicting accounts from exit interviews and manager feedback. Leadership needed to understand whether the attrition was driven by compensation, management quality, career progression gaps, or the restructuring itself — not a combination of all four equally.

What We Did

A Talent Analytics engagement drawing on 3 years of HR, performance, and organisational data. We modelled attrition by team, tenure band, performance quartile, and reporting line. The engagement took 6 weeks from data access to final walkthrough.

Outcome

The analysis identified two specific business units and one management layer as the primary concentration of risk, with tenure between 2–4 years as the most vulnerable band. HR used the findings to redirect retention investment more precisely, rather than applying a uniform approach across the organisation.

Case Study 02 — Regional Retail Group, Singapore HQ

AI Adoption in a High-Volume Recruitment Function

Challenge

The talent acquisition team was under pressure to adopt AI screening tools to manage volume. The HR Director wanted an independent view on which parts of their process were genuinely candidates for AI support — and which carried fairness risks they had not yet considered.

What We Did

An AI-Assisted Recruitment Process Review covering the full hiring funnel from job posting through offer stage. The review included stakeholder interviews with hiring managers and TA team members, and a fairness analysis of current screening criteria.

Outcome

We identified three specific stages where AI support was appropriate and two where it was not. The AI risk briefing was presented to the HR Director and used to inform a vendor evaluation process. The team moved forward with a more targeted adoption plan than originally intended.

Case Study 03 — Healthcare Services, 120 Employees

Establishing a Realistic Starting Point for HR Analytics

Challenge

A mid-size healthcare services organisation wanted to develop an HR analytics capability but had no clear picture of whether their data was in a state to support it. They had received conflicting advice from their HRIS vendor and a previous consultant.

What We Did

An HR Data Quality Assessment reviewing employee records, performance data, and learning history across their HRIS. The engagement completed in 2.5 weeks and produced a findings report with a prioritised set of data hygiene actions.

Outcome

The report confirmed that a meaningful analytics capability was achievable, but identified four specific data quality issues that needed to be resolved first. The organisation has since addressed two of the four and has a clearer timeline for when they can realistically begin analytical work.

Get in Touch

Contact Persana

If you would like to discuss an engagement or ask a question about our work, here is how to reach us.

Hours

Mon–Fri 9:00 AM – 6:00 PM SGT

Ready to Talk?

A short scoping conversation is usually the most useful first step. No commitment required.

Book a Scoping Call

Professional Credentials

Trust Indicators

IHRP Practitioner Members

Institute for Human Resource Professionals

PDPA Compliant Practice

Singapore data protection obligations

TAFEP Aligned

Tripartite Alliance fair employment standards

Your Turn

Add Your Organisation to This List

If you are working through a workforce or HR challenge and want to understand what a structured engagement could offer, we welcome the conversation.

Get in Touch